Spring is a time for change and new beginnings, and at Antees, we take this to heart. For several months, we have been working hard to improve the service. After carefully listening to your feedback, we got to work and now proudly introduce a new app that will simplify your daily use. We are excited to announce that at the beginning of March, we will switch to a new app that will bring a smoother, faster, and more user-friendly riding experience for all users. But before we tell you about it, we want to introduce you to some important changes this transformation brings.
What Does This Mean?
- Due to the migration to a new app, the current one will be unavailable for a few hours.
- Moving from credits to minutes: We have heard your calls for clearer pricing, hence the switch from credits to minutes.
- New minute rate: The price per minute of riding is increasing to CZK 8, but advantageous packages remain.
- Packages for better utilization: We will offer a greater variety of packages and now you can decide when to activate the package after purchase.
- Account transfer: Don't worry, we will take care of everything necessary.
- Updates to General Terms and Conditions and Privacy Policy: With the transition to a new app and changes in the pricing system, we have also updated our T&Cs and Privacy Policy to reflect these facts.
Detailed Look at the News
1. Service Shutdown
Date: At the beginning of March, the current app will be unavailable for a few hours due to the transition to a new platform. The exact date and time will be shown in the app and specified on social networks.
Reason: This step is necessary to safely migrate your data and settings to the new app, and ensure everything works flawlessly.
What to do during the downtime: We recommend planning your trips with this outage in mind. For any questions or help needed, our customer support will be ready to assist you.
2. From Credits to Minutes, Hours, or Days
Simpler System: Based on your feedback, we decided on a significant change in our pricing model. We are eliminating the credit system and moving to time tariffs, aiming for greater transparency and simplicity in using scooters.
Benefits: This means you will have a better overview of how much time you actually spend on our scooters, and the value you get for your money. This system is more intuitive and allows you to plan your trips without the need to convert credits to minutes or hours.
3. New Minute Rate
Price 8 CZK/min: Introducing a new price rate of 8 CZK per minute is a response to the increasing costs associated with operating and maintaining the fleet, as well as the need to invest in further development and improvement of our services. However, we want to emphasize that for those who purchase our newly introduced packages, the rate per minute of riding does not change much.
Considering Your Needs: We understand the impact of this change on our users, therefore, the packages are designed to offer more advantageous prices for our most loyal users and couriers who use the service regularly. With them, you can use our services at prices comparable to the original tariffs, thus maintaining the advantage even with the new pricing.
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4. Packages for Better Utilization
Expanding the Offer and Payment Choice: We are introducing a wider selection of packages, tailored to the various needs of our users and couriers. When starting a ride, you can now choose between using a payment card or one of the newly purchased packages. This option gives you more control over your expenses and allows for more efficient use of prepaid services.
Special Offers: For couriers, we are introducing new packages designed to support your daily work with maximum efficiency and minimize costs.
Flexible Options: After purchasing a package, you have the option to decide when to activate it. This new feature allows you to better plan and use services according to your current needs.
How It Works: After purchasing a package in the app, you will have the option to activate it in your profile. From that moment, you can enjoy a more advantageous tariff until the package is used up, while deciding when is the best time for you to activate it.
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5. Transferring Your Existing Account
Hassle-Free Migration: When transitioning to the new app, you can rely on us to take care of all the important details. You don't have to worry about transferring your data or balance with a guaranteed rate of 6 CZK/min.
Simple Process: The app will prompt you to download the new version upon opening, where you will log in with your existing credentials. Your data and settings will be automatically migrated to the new app.
Customer Support: If you have any questions or need help during the transition process, customer support is here for you to provide advice.
6. Updates to General Terms and Conditions and Privacy Policy
Transparency and Clarity: In light of the introduction of the new app and the transition to a time tariff, we have carefully revised the General Terms and Conditions (T&Cs) and Privacy Policy. This step is motivated by the desire for maximum transparency and comprehensibility for users. This update will ensure that you have a clear overview of how your data is protected and how you can use our services.
Availability of Documents: The new documents will take effect together with the launch of the app at the beginning of March 8.
Frequently Asked Questions
Why did you increase the prices of courier packages?The price of packages may seem higher with the arrival of the new season. This step stems from the transition from a period when we offered special winter rates responding to lower demand, to the main season when prices are traditionally slightly adjusted. Moreover, compared to the main season last year, the price has actually decreased.
Why the switch from credits to minutes?The transition to minute pricing is a response to your desire for greater understandability and transparency in using our services.
How much will 1 minute of riding cost now?The standard price per minute of riding will be 8 CZK. This price can be even more advantageous within our new packages.
What happens to my package that I bought?Your existing packages will be automatically transferred to the new system, retaining their original value, and using the services will remain as advantageous for you as possible. Their validity is extended by one year (does not apply to time and unlimited packages).
Do the new packages have an expiration?Expiration varies depending on the package. Credit packages have a 1-year expiration from activation. Time packages expire according to the number of hours/days purchased after their activation. More information will be available from March 8 directly on our website, where we will have a new and clearer price list.
I have purchased credits, but due to service interruptions, I will not be able to use the credits.In case you cannot use purchased credits due to the transition to the new app, we will ensure their extension or alternative compensation. Our goal is to ensure that none of our users loses the value they have purchased.
Will there be any changes to pauses and parking?The pause remains at 2 CZK per minute for everyone. If you use packages, the price of the pause corresponds to the chosen package.
Don't forget to follow our social networks and website for the latest updates and information. Thank you for your continuous support, and we look forward to riding into the future together.