You must be at least 18 years old.
You must have a valid driving license for motor vehicles, one of the following groups A1, A2, A or B. That means if you can drive a car, you can ride with us!
During the registration you'll be asked to upload photos of your ID card (or passport) and driving license, selfie with once of this documents. Additionally you will need to add your payment card and we will ask you for your contact details, such as home address, e-mail address and phone number.
Registration takes only a couple minutes. Once you're registered we'll verify your profile, which should ideally take around 1 hour. However in case we are too busy, we may need up to 24 hours. If you're in a hurry, don't hesitate to reach out to our customer support at (+420) 608 44 99 22.
No, riding our scooter is easy. Even during your first ride, you'll find riding the scooter user friendly and enjoyable. You will get the hang of riding in no time, with the help of our user sticker guide on the scooters. Have a look at our "First ride" section to get some useful riding tips.
Motor: Electric
Power: 3kW
Maximal speed: 66km/h
Range: 70km
Weight with battery: 93kg
Max. load: 150kg
Seats: 2
Helmets: 1 or 2 (M and L)
Phone holder
Wheels: 16”
Breaks: CBS (Combined break system)
No! The first minute of every ride is free, so you have time to securely put on your helmet and adjust the mirrors. If it’s your first time, use the minute to familiarize yourself with the controls of the scooter, like where the brakes, accelerator or turn indicators are located.
Once you receive the verification e-mail, you can book a scooter during service hours by following these steps:
Firstly, make sure you have your driver's license with you and do the following:
If there is a non-reported damage or if a helmet is missing, please report it through our app or call us at (+420) 608 44 99 22 before starting your ride.
To start trip, please follow these steps in this order:
Sit on the scooter with both feet firmly on the ground and both hands on the handle bars. Push the scooter forwards slightly to get it off the stand. Be careful not to loose your balance, the scooter is heavy.
Yes, it is! Take a look at our "First ride" section to see how to ride and control our scooter
Yes, you are obligated to wear a helmet. In the trunk, you will find one or two helmets of different sizes (M/L).The number of helmets can be determined by the color of the scooter. In blue-black scooters, there is only one helmet, while in white scooters, you will find two helmets.
In the application you will see a blue line that indicates our service area where you can park the scooter. We call it the Service Area. During your ride, you can leave the service area, but you will have to end your ride inside it. The scooter is a motor vehicle just like a car, so the same rules apply.
You are not allowed to ride on pedestrian walkways or bicycle paths. The scooter is a motor vehicle just like a car, so the same rules apply.
You must have your driver's license with you while riding the scooter. We also recommend you to have your mobile phone sufficiently charged.
Sure thing! All of our scooters can carry two people, but please note that not all scooters have 2 helmets. The number of helmets can be determined by the color of the scooter. In blue-black scooters, there is only one helmet, while in white scooters, you will find two helmets. Maximum load capacity of the scooter is 150kg.
No, you are the only person authorized to drive it, even if the other person is an Antees user. In case of an accident, the insurance will only be valid if you are the driver.
Yes, you can pause your ride even if you’re outside the Antees zone, by pressing the Pause button. When your ride is paused, it will cost you only 2 CZK/min. When your ride is paused, no one else will be able to rent the scooter.
If you have reserved the scooter through the app and you can't unlock it, check that the license plate number corresponds with the one you reserved. You will be able to use the scooter only if you have reserved it in the app and you are within the reservation time (10 minutes). If you see the scooter on the street, not in the app, it might have been reserved by another user or it's battery is low.
If you have already unlocked the scooter, but you cannot start it, ensure that you are following these steps:
If none of these steps helped, please call us on: (+420) 608 44 99 22
A fully charged battery can give you up to a 70 km range. You can see the current battery level in the app before the ride and on the screen of the scooter during your ride. Be careful though, the range might drop faster depending on riding conditions (weather, heavier rider, uphill terrain). Always make sure to return the scooter with at least 1 bar on the battery indicator, to avoid a fine.
You don't have to, but you can. By doing so, you will help the Antees community, and additionally, if you connect your scooter to the charger, you will receive a reward worth 15 min of pre-paid minutes. Credits are valid for one month from the issuance date. You can find the charging station on the map in the Antees app.
Please contact the Antees Customer Service at (+420) 608 44 99 22 or at info@antees.cz .
If you run out of battery during the use of the service, try to contact Antees Customer Service at (+420) 608 44 99 22. Otherwise the scooter will automatically stop 5 minutes after you put it on its stand. To avoid anyone else taking the scooter during your session, we recommend you to wait until the scooter is automatically switched off and locked.
During the use of the service, you have to comply with the Road Traffic Act and the municipal ordinances of Prague and Brno.
Never on sidewalks!
You can park in designated parking spaces. You should park on the beginning or end of the zone and perpendicularly to the sidewalk. Make sure you leave space for others. Every time you park, make sure you are not blocking other vehicles. If you would like to park in the Prague city center, you can use blue/orange/purple zones for free. Do not park on a sidewalk or a pedestrian area or places that are not designed for parking (i.e. grass etc.). You can find more tips on how to park in our "First ride" section.
Please do not park in car parks with a parking disc (identified by an hourglass icon). Furthermore, do not park our scooters on grass, sidewalks, pedestrian zones, private parking lots or property and please avoid underground garages. In case of violation, you risk a fine not only from Antees, but also from the police.
No, you are not allowed to park scooter indoors. Avoid underground garages, parking houses and any other covered areas. Use the advantage of free street parking.
To finish ride, please follow these steps in this order:
Stand to the left side of the scooter. Hold the handle bars with your left hand and the handrail under the seat with your right. Step on the stand with your right foot while applying weight, pull the scooter backwards to get it on the stand.
First of all, make sure you are located inside our service area. Then check if you followed all steps for returning (stand, helmets in the trunk, closed trunk, take a photo showing that the scooter is parked correctly). Furthermore the scooter should get enough GPS and GSM signal. So, if you are in an area with potentially low signal (under the trees, close to tall buildings, etc.), try to move the scooter to an open area. If all else fails, please contact our customer support on: (+420) 608 44 99 22
You are obliged to follow traffic rules. You are responsible for any fines acquired during your rental period or caused by wrong parking after your rental.
There are two ways to earn free minutes in the Antees app:
We only charge you for the time you use the scooter. No additional charges for kilometers or unlocking the scooter. The ride costs 8 CZK per minute and 2 CZK per minute in pause mode. For frequent riders, we have special passes and pre-paid minutes with discounted prices.
Yes, we offer pre-paid minutes and special passes. The more you ride the less you pay.
In the Antees mobile app select "My trips" where you will find the full history of your rides.
Rentals are automatically paid at the end of each ride using the payment card you provided during registration. If you purchased any prepaid package, the price of the ride will be deduced from your balance.
We will send you the receipt to your email after each ride.
For details, please check our Terms and Conditions.
Yes, however, the insurance is valid only if you are the rider during your session. For details, please have a look at our Terms and Conditions.
You must contact the Antees Customer Service at (+420) 608 44 99 22 as soon as possible so we can help you. In the trunk you will find a document sleeve with instructions of what should be done and the Accident statement. You must send us the Accident Statement to info@antees.cz within a maximum period of 24 hours.
If you find any new damage on the scooter which is not reported in the app, please report the new damage directly throught the app. If the damage is too excessive to ride, please contact our customer service at (+420) 608 44 99 22.
You are obliged to follow traffic rules. All fines you'll acquire during your rental period or which will be caused by your wrong parking will be directly sent to you.
While riding the scooter you must have your driving license with you. You can find the scooter documents stored in a document sleeve in the trunk for a police inspection.
Send us your feedback through our contact form on our website. We are really happy to get any comments from you.
If you feel like you'd like to get your good deed of the day done, just move the scooter into an appropriate parking spot and we will be very grateful. Otherwise please contact the our customer support at (+420) 608 44 99 22 or fill out our feedback form on our website and we'll take care of it. Thanks!
