operated in the Czech Republic by Three Antees s.r.o., ID: 19369158, registered at the Municipal Court in Prague, no. C 385502, registered office: Jateční 1615/45, Holešovice, 170 00 Prague 7 (hereinafter referred to as the "Company").
1. General provisions 1. The company Three Antees s.r.o. provides short-term motorcycle - electric scooter rental services to end customers under the Antees brand (hereinafter also the "Service"). The service is provided by the Company separately. 2. These conditions set out the principles and general terms and conditions of the use of the Service, as well as the principles and general terms and conditions of the Partial Vehicle Rental Agreements. 3. The Company allows a registered Customer to rent a Vehicle through a mobile Application installed on the Customer's mobile device. 4. By using the Service, the Customer agrees to these Terms and the fulfillment of all business conditions specified here is the basis and condition for the use of the Services and also the Vehicles.
2. Definitions 1. Terms and Conditions - these general terms and conditions describing the principles and conditions of using the Service. 2. Contract - the contract between the Customer and the Company regarding the use of the Service, establishing the mutual rights and obligations described in the Terms. It is considered that the Agreement according to these Conditions is automatically concluded at the moment of the Customer's registration in the Anteesza System, provided that the Customer expresses his agreement with the Conditions during registration. 3. Service - a service where the Customer can rent Vehicles from the Company for a fee. 4. Three Antees s.r.o. - Three Antees s.r.o. operated in the Czech Republic by Three Antees s.r.o., Company ID: 19369158, registered at the Municipal Court in Prague, no. C 385502, registered office: Jateční 1615/45, Holešovice, 170 00 Prague 7 (hereinafter referred to as the "Company"). 5. Partial Vehicle rental agreement - a contract concluded between the Customer and the Company for the duration of the Vehicle rental, specifying mutual rights and obligations in accordance with the content of the Terms and Conditions, concluded through the Service within the Antees System. 6. Antees - Vehicle rental brokerage system created by Three Antees s.r.o. including software enabling Vehicle rental. 7. Mobile application - application enabling access to Vehicle rental, available on mobile devices with Android and iOS operating systems. 8. Vehicle - a vehicle that is equipped with a telemetry device and that can be rented as part of the Service. Each vehicle has its own description in the system and application. Depending on the type of vehicle, different price lists can be applied. The system recognizes three types of vehicle: 1. Scooter - a type of moped, two- or three-wheeled vehicle equipped with an electric motor with a maximum output of 4 kW, the design of which limits the driving speed to a maximum of 45 km/h, 2. Bicycle - a vehicle with a maximum width of 0.9 m powered by the muscle power of the person driving this vehicle; the bicycle can be equipped with an auxiliary electric drive driven by the pedals with a maximum voltage of 48 V and a stated constant power of a maximum of 250 W. The bicycle in the Antees system has a lock on the rear wheel to protect against unauthorized rental, 3. Scooter - a vehicle equipped with an electric motor that allows one person to move. 9. Customer - a user of the Service who has expressed his agreement with the Terms and has registered in the system. 10. Rental period - the time from the moment the Vehicle is rented until it is returned in the appropriate manner described in the Conditions. 11. Service provision area - the area in which it is possible to rent and return the Vehicle without an additional charge. The boundaries of the service provision area are defined on the website www.antees.cz and available in the mobile application. 12. Price list - price list of services and fees Services forming Annex No. 1 Conditions. The price list is available on the website www.antees.cz. 13. Territory - the administrative unit of a specific city or country in the Conditions, in whose territory the Company provides vehicles for rent within the Antees system. 14. Application – mobile application/software that serves to register Customers and use the Services.
3. General terms and conditions of use of the Service 1. The Services may be used by any natural person who is competent to act in relation to the relevant Vehicle and has the relevant authorization to drive the Vehicle, while: 1. in relation to a scooter, a person: 1. older than 15 years, with prior written permission for use provided by parents or legal guardians. and 2. with a valid license to drive an electric scooter with a power of: 3.1 kW, i.e. with a valid driver's license type A or B, 3. license to drive in the territory of the Czech Republic, 2. in relation to a scooter, a person over 15 years of age, with prior written permission for use provided by parents or legal representatives. 3. in relation to wheels a person: 1. older than 15 years, with prior written permission for use provided by parents or legal guardians. 2. The customer is obliged to register before using the Service and provide the personal data required for registration, i.e. in particular: 1. agree to the Terms, 2. connection of a payment card enabling payment or top-up of an account using the subscription method, 3. compliance with the minimum balance on the Customer's account at the time of each rental in the minimum amount of CZK 100 in the case of choosing the payment method by prepayment. 3. The Company leases the Vehicle to the Customer in accordance with these Terms and Conditions on the basis of a Partial Vehicle Rental Agreement. 4. The company allows the possibility of providing services to users, among others: 1. group rental of several Vehicles, 2. purchase of a subscription through the Application, 3. organization of advertising campaigns - details regarding discounts and their period of validity are specified in the current terms and conditions of advertising campaigns, accessible on the system website 4. gift voucher - is a voucher offered by Three Antees s.r.o. or the Company and which enables the Customer's account to be recharged in the form of a certain number of fee-free driving minutes. Funds from the voucher or free minutes for the driver are used preferentially, before the funds paid by the Customer.
4. Liability / Obligations 1. Rights, obligations and responsibilities of the Company: 1. The company, or Three Antees s.r.o. is not obliged to provide a mobile Application for all mobile devices. Supported devices use the Android or iOS system. 2. The company, or Three Antees s.r.o. reserves the right to change the technical functions and content of the mobile Application. 3. The Company ensures that the technical condition of the Vehicles enables their proper use. 2. Obligations of the Customer: 1. The Customer is responsible for the use of the Vehicle in accordance with the relevant legal regulations, their intent and these Terms. 2. The Customer is the only person allowed to drive the Vehicle. He/she may not give the Vehicle to other persons to drive. This obligation does not apply to group rentals, described below. 3. The Customer undertakes to return the Vehicle in the same technical condition as it was at the time of rental, with the exception of signs of normal wear and tear. The Customer is responsible for the consequences of events/accidents that occur as a result of his/her violation of binding legal regulations during the use of the Vehicle under the conditions specified in these Terms. 4. The Customer is responsible for the Vehicle from the moment it is rented until the moment the Vehicle is returned in accordance with the Conditions, as well as in the case of leaving it in a place that is prohibited or not in accordance with legal regulations. In particular, the Customer is obliged to take reasonable measures to prevent damage and theft of the Vehicle from the moment the Vehicle is rented until the moment it is returned. 5. All defects must be reported by phone, email or using the form in the application. In the event of any defect preventing further driving, the Customer is obliged to stop the driving and notify the Company by telephone. 6. If, during the rental, the Vehicle becomes the subject of an accident, theft, fire or damage (including those caused by animals), the Customer is obliged to immediately contact the relevant public service (fire brigade, police, etc.) and the Company's employees at +420 608 44 99 22. It is necessary to inform the police / fire brigade that the Vehicle involved in the incident is electric. 7. In case of participation in an accident or breakdown, the Customer is obliged to provide the necessary personal data in connection with the procedure carried out by the insurer. 8. The customer is obliged to inform the Company, in writing or by e-mail (to the address: info@antees.cz), about all the details of the event, within 2 days of the occurrence of the event. 9. It is prohibited to use the Vehicles by persons under the influence of alcohol, other narcotic substances, psychotropic substances or substitutes in connection with the fight against drug addiction, strong anti-allergy drugs or other drugs that by their nature preclude or recommend refraining from driving vehicles. 10. It is prohibited to use the Vehicle for racing, jumps, stunts, motor sports events, any races, road testing, driving school lessons and commercial transport, and to use the Vehicle to pull or push anything without the prior consent of the Company. 11. It is forbidden to transport objects or substances whose condition, dimensions, shape or weight may affect the safety of road traffic. 12. It is forbidden to transport flammable, toxic or otherwise dangerous substances. 13. It is prohibited to use the Vehicle for any illegal purpose. 14. It is forbidden to transport children under the age of 12. 15. It is prohibited to travel abroad using the Vehicle. 16. It is prohibited to use the Vehicle in a manner that is not in accordance with traffic regulations. 17. It is prohibited to use the Vehicle off-road according to traffic regulations. 18. Using the Vehicle in a way that is not in accordance with the legal regulations or the Terms and Conditions entitles the Company to terminate the Partial Vehicle rental agreement. 19. The Customer is responsible for and undertakes to pay all fines and statutory public fees imposed on the Customer in connection with its use of the Vehicle. 20. It is forbidden to transport the rented vehicle using any other vehicle for this purpose. 3. In the case of proven damages resulting from improper use of the Vehicle for reasons that can be attributed to the Customer, the Company has the right to demand compensation from the Customer, in part or in full, in accordance with the relevant legal regulations. The amount of compensation depends on the specific event. The relevant amount of compensation for the most frequent damages is indicated in the Price List, which is available at www.antees.cz. 4. The company has the right to demand compensation for the damage incurred in the amount of the actual value of the damage if it exceeds the amounts stated in the price list. 5. It is prohibited to carry out any repairs, modifications, replacement of components on the Vehicle. 6. In the event of an accident caused by the Customer's fault, it is necessary to call the police to the scene of the incident in order to properly make the payment under the Company's civil liability insurance.
5. Registration / Conclusion of contract 1. A necessary condition for using the Services is the Customer's registration and successful verification. Successful verification of the Customer is a condition for the conclusion of Partial Vehicle rental contracts. 2. Payment of the registration fee may be a condition of registration. 3. Registration takes place via the mobile Application available for download at www.Antees or on Google Play / App Store as follows: - by filling out the form available here and following the instructions provided during registration. Data that must be provided during registration: 1. E-mail 2. Name 3. Surname 4. Telephone number 5. Birthdate 4. In the next step, the Customer provides a photo of the document authorizing him to drive vehicles. 5. If so desired, the Customer can provide the ID number and company name for the purpose of issuing a tax document. 6. The Activation Fee is paid by means of a payment card together with the possibility of saving it for the purpose of being able to make later payments for the use of the Vehicle without the need to provide complete details about the payment card (quick payment) or top up the account through a subscription. 7. Account verification and activation are performed by sending a scan or photo of a driver's license / identity card in the Antees system ("Documents" option). The document can be verified automatically. In case of problems with verification or at the request of the User, the verification can be performed manually by an authorized employee. 8. It is not allowed to transfer the Customer's mobile phone with access to the mobile Application or to transfer personal login data (login name and password) to third parties. 9. The condition of registration is the provision of true data, agreement with the general conditions set out in the Terms and Conditions. The administrator of personal data is Three Antees s.r.o. The provision of personal data is voluntary, but necessary for the purpose of using the Services. Failure to provide personal data makes it impossible to use the Services. Information on the protection of personal data is available in the Privacy Policy. 10. Customers must inform the Company in writing or by email to info@antees.cz about changes in data (especially changes in email address, mobile phone number, payment data, loss of driver's license). If the entered data is not up-to-date, the Customer's account may be blocked. 11. Personal data is processed only for the purpose of operating the Services and may be made available to other entities cooperating with Three Antees s.r.o. exclusively within the framework of the relevant legal regulations, for the purpose of providing related services and concluding and fulfilling the Partial Vehicle Rental Agreement. 12. The customer may also agree to send text messages or electronic mail containing informational materials, the Antees application, marketing materials in connection with the services provided by Three Antees sro and cooperating entities, including through the Antees System, as well as anonymous questionnaires sent by electronic mail or available directly in the Antees System, used by Three Antees s.r.o. to collect demographic and profile data from Antees Customers. This data will be used to study the preferences of the Customers and adjust the offer of Three Antees s.r.o. according to their expectations, as well as for statistical analyzes and the creation of a collective image of the Customers provided to the marketing partners of Three Antees s.r.o. Acceptance of informational materials and disclosure of the aforementioned data is always voluntary, and the Customer may withdraw from receiving informational materials or questionnaires at any time. 13. The content of the specific Partial Vehicle Rental Agreement is accessible only to the parties to this Partial Vehicle Rental Agreement and Three Antees s.r.o. Each Customer who has completed the registration process will have access to their Partial Lease Agreement after logging in for the duration of its retention in the IT system. Customer data related to a specific Partial Lease Agreement is stored by the IT system in the Antees system. In the case of a complaint, these data are kept until the end of the handling of the complaint and the possible court proceedings caused by it, recognition of the validity of the Customer's complaint, for evidentiary purposes, for a maximum of 6 years from the date of the response to the complaint. In the case of reporting during this period (e.g. compensation, damages) - the data is processed at the moment of determining the possible liability of Three Antees s.r.o./Partner/Customer and the execution of the decision in the case made.
6. Lease 1. Renting a Vehicle, i.e. concluding a partial contract for renting a Vehicle, is possible as soon as the Customer has an active account in the Antees System. Active status means: 1. Activation of the customer's account on the basis of appropriate and verified documents provided to the system, confirming the authorization to drive Antees vehicles. 2. A payment card with the possibility of recharging is selected as a payment method, from which funds are automatically drawn. 2. In order to rent a Vehicle, the Customer turns on the mobile Application and follows the displayed information. 3. Starting/activating the Vehicle represents the conclusion of the Partial Vehicle rental agreement with the Partner. 4. The Company and the Customer are parties to the Partial Vehicle Rental Agreement. 5. Before driving, the Customer must make sure that the Vehicle is roadworthy and take into account the prevailing road conditions, especially by checking the tires and brakes. If there is no guarantee that the Vehicle is roadworthy, the Vehicle must not be used. The detected defect must be reported to the Company via the mobile application, by email to the address: info@antees.cz or by phone (tel. +420 608 44 99 22) before the ride. With the exception of damages that have already been reported. 6. If any defect is discovered on the Vehicle during the rental, the Customer is obliged to immediately report the problem to the Company and park the Vehicle in the nearest permitted place. 7. The rental and use of a defective Vehicle by the Customer may result in his/her liability for damages caused thereby. 8. The Customer may not carry out repairs or modifications to the Vehicle and is not authorized to access the devices and batteries installed in the Vehicle. 9. The User is obliged to pay the costs of removing the damage to the vehicle belonging to the Antees System, which was caused by the use of the Services to an extent that exceeds the damage caused by normal use. 10. In the event that it is necessary to repair damage caused by the Customer, the Company reserves the right to charge reasonable costs for these Repairs using the payment method chosen by the User. 11. It is recommended that the Customer has a mobile phone capable of making telephone calls with him during the rental in order to contact the Company. 12. Upon request, the Customer shall provide the exact location of the rented Vehicle at any time in order to enable the Vehicle to be inspected. 13. Customers located outside the Service Provision Area may use the Vehicle, returning the Vehicle outside the zone is possible up to a maximum of (10 km). The fee for leaving the Vehicle outside the zone is specified in Appendix No. 1 of the Conditions. 14. The trunk attached to the rear end of the Vehicle (for scooters) is designed exclusively for transporting light objects. In order to maintain safety and for fear of destroying the Vehicle, no heavy objects are allowed to be stored here. The maximum weight of the item in the suitcase must not exceed 3 kg. Objects stored in the trunk must not cause it to close poorly and must not contain any sharp edges. The company and Three Antees s.r.o. are not responsible for damage or loss of goods or objects transported in the suitcase. 15. The vehicle can be rented for a maximum of 72 hours. After exceeding 72 hours, the ride is automatically terminated and the User is charged a surcharge according to the price list of surcharges.
7. Reservation 1. The Customer has the right to reserve available Vehicles. This option is available in the mobile Application. 2. The reservation is valid for 15 minutes. If the Vehicle is not rented (i.e. the Partial Rental Agreement is not concluded) within 15 minutes, the reservation is canceled and the Vehicle will again be available for use by other Customers. 3. Customers can cancel the reservation free of charge within 10 minutes via the mobile Application. 4. The customer can extend the reservation through a paid break, i.e. by assigning the vehicle to his/her account without actually starting the vehicle. The fee for a paid break is calculated according to the price list. 5. Another reservation made within one hour (counted from the end of the ride) is free. Another reservation made within an hour is charged according to the price list for trip interruption.
8. Parking 1. The Customer is obliged to park the Vehicle in an appropriate manner: 1. in the case of a scooter, by placing it on the main stand, storing the helmets in the designated place, closing the trunk; 2. in the case of a bicycle, by locking the rear wheel lock and placing the bicycle in a publicly accessible rack 3. in the case of a scooter, by parking the vehicle in an upright position with the stand supporting it. 2. The customer parking the vehicle is obliged to park the vehicle in accordance with the rules of the road. 3. Parking the Vehicle is possible only in public parking lots and in places where vehicle parking is permitted. 4. Parking is not permitted in parking spaces reserved for the disabled, places with limited parking time, limited parking reserved for taxi vehicles and private parking stalls (e.g. in car repair shops, supermarket parking lots or other special purpose parking spaces), etc. 5. In the case of parking the Vehicle in a manner that is not in accordance with the Terms and applicable legal regulations, the Customer may be held liable in accordance with generally applicable regulations. 6. In case of leaving/parking the Vehicle in an unauthorized place and/or imposing fines and fees in this connection by the police, the Company will demand the corresponding amount from the Customer in accordance with the Terms.
9. Return 1. The Customer is obliged to return the Vehicle in an appropriate manner. 2. The return of the Vehicle is considered appropriate if: 1. The Vehicle was left in accordance with legal regulations 2. The vehicle was parked in an accessible place within the Service Provision Area determined by the Company, 3. In the case of scooters: 1. The vehicle was placed on the main stand, 2. The helmets were stored in the designated place, 3. The trunk is closed 4. The scooter was returned within the service area. 4. In the case of bicycles: 1. The lock on the rear wheel of the bicycle is locked 2. The bicycle was parked on a publicly accessible rack within the designated parking zone marked in the application with the letter "P". 5. In the case of scooters: 1. The vehicle is parked in an upright position, supported by a stand. 2. The vehicle was left in the zone 3. The vehicle does not block or hinder the proper use of traffic routes by third parties. 6. The application confirmed the proper termination of the lease after clicking the "End" button. 7. The signal of mobile network operators is available in the area where the vehicle was returned. 8. The vehicle is manually switched off. 9. In the situations specified in the application, it is possible to request a photograph of the vehicle and the area where the vehicle is left. 3. During and after the rental, items belonging to the Company and placed on the Vehicle may not be removed or thrown away by the Customer. 4. The Customer must make sure that after returning the Vehicle is physically accessible to other registered Customers of the Antees System (i.e. it is not closed behind a fence, obstacle, etc.) and is not left in a place where the use of the Antees system is restricted, for example in underground garages. 5. As soon as the Termination of Lease option has been selected in the mobile Application and the Vehicle has been returned in accordance with the principles stated above, the Partial Lease Agreement between the parties is terminated.
10. Period of the lease 1. The duration of use of the Vehicle by the Customer is limited by the battery charge level of the rented Vehicle. 2. Once the Vehicle is activated in the mobile Application, the Customer can receive a few free minutes to prepare for the drive. The number of free minutes may vary depending on the city and is available in the price list available at www.antees.cz. 3. As long as the Vehicle has the appropriate level of charge required for driving (in the case of scooters, at least 20%, which corresponds to a range of 10 km; in the case of a scooter, corresponding to a range of 5 km), the Customer may use or stop using the Vehicle. Once the Vehicle's battery is discharged, the Customer shall return the Vehicle in accordance with the general conditions described in these Conditions. 4. The battery charge level is displayed on the Vehicle (scooter) speedometer and in the mobile Application. Depending on the type of Vehicle, the low battery indicator lights on the tachometer may also be displayed in the form of charge level indicator icons. The Mobile Application displays the battery charge level in percentage of remaining kilometers (distances). 5. Neither the company nor Three Antees s.r.o. will change or charge the battery for the duration of the Partial Rental Agreement. The customer is not authorized to physically access, replace or charge the battery.
11. Payment methods and fees 1. In the event that the Customer links his payment card to the payment mediation system. A fee is charged directly to the card for each Sub-rental Agreement. 2. The customer can make repeated payments under Quick Payment (described in the payment system of the application). 3. The following payment methods can be used: 1. top-up of a payment card, from which the funds will be charged automatically 2. topping up the account through the permitted subscription methods, 4. By agreeing to these general conditions, the Customer agrees that Three Antees s.r.o. will make the payment through the payment instrument (e.g. credit card) chosen in the mobile Application during registration. 5. The Customer agrees to charge payment cards with fees resulting from surcharges in the event of the Customer's misconduct, e.g. loss / damage to the helmet, damage to the scooter, etc. By agreeing to the above, the Customer also confirms the correctness of the data provided in the mobile Application. 6. Three Antees s.r.o. will not process any data in connection with making the payment, with the exception of the transaction number and the name and surname of the person making the payment. 7. The fee for using the Vehicle is charged for each started minute or for the specified rental period. 8. Fees are calculated according to the rates listed in the Price List. The basis for calculating the fee is the number of minutes of the rental, calculated from the moment of concluding the Partial Vehicle rental agreement until the moment of the proper return of the Vehicle and confirmation of the return (termination of the rental) in Antees. 9. The Customer is bound by the Price List valid at the time of booking the Vehicle, which is available on the website www.Antees. 10. After the end of the Vehicle rental, the Customer will receive information about the calculated fees for the use of the Vehicle. 11. The customer can request the resending of the previously issued tax document via email at info@antees.cz 12. In case of late payment, the possibility of making reservations and renting Vehicles is suspended until the late fees are paid. 13. Three Antees s.r.o., as part of the Customer's agreement to load the card on his/her behalf (repeatedly), may charge a debit to this card if the amount resulting from the Partial Vehicle Rental Agreement exceeds the value of the funds available on the prepaid account, if it is created. 14. Three Antees s.r.o., within the framework of the Customer's consent to charging the card in his/her name (repeatedly), may debit this card in the event of charges listed in the Price List that are the result of a violation of the Terms. The payment is made after the user has been informed about this payment in advance. 15. In the event of a negative balance on the Customer's account as a result of an insufficient amount of funds and the application of the Partial Vehicle Rental Agreement, the Customer is obliged to make a payment to the Partner in accordance with the Price List. 16. Three Antees s.r.o. allows Customers to pay for the services offered within the Antees System via the mobile Application.
12. Insurance 1. All Scooters are covered by compulsory warranty only. 2. The insurance does not cover damage caused by the Customer.
13. Complaints 1. The customer can file a complaint regarding the Contract or Sub-contract for renting a Vehicle to the Partner or Three Antees sro within 14 days of the provision of the service. All complaints regarding the services provided under the Terms can be submitted in a way that allows Three Antees sroctricity or the Partner to become familiar with their content. In order to improve communication, it is recommended to contact the following email address: info@antees.cz 2. In order to be able to handle the complaint properly, it must contain the following information: 1. name and surname, 2. email address, 3. phone number to expedite contact, 4. date and time of travel, 5. a detailed description of the current situation, 6. vehicle identification number, i.e. registration number and/or fleet number 3. If it is necessary to supplement the data or information provided in the complaint, before the complaint is assessed, the Company or Three Antees s.r.o. will ask the person making the complaint to supplement it to the extent necessary. 4. Three Antees s.r.o. or the Company will not consider complaints that do not contain data enabling the identification of the Customer. 5. Filing a Complaint does not exempt the Customer from the obligation to timely pay obligations in accordance with the Terms and all concluded Contracts of Three Antees s.r.o. or the Company. If the complaint is judged in favor of the Customer, the costs incurred in connection with the poorly performed service will be refunded. 6. The complaint will be assessed within 30 days of its delivery. In the absence of a response from the complainant within 14 days from the date of receipt of information from the Company, the complaint will be assessed in accordance with the legitimate interests of both parties. 7. In case of disagreement, the Customer has the option to use the out-of-court method of handling the complaint and submit the complaint through out-of-court dispute resolution or the court. 1. Dear customers/consumers, we would like to inform you that any disputes that may arise between you and our company, or we always try to properly discuss and resolve all your requests, etc., to the satisfaction of both parties. However, if your claims cannot be satisfied and a dispute arises between you and our company, you have the right to a so-called out-of-court settlement of a consumer dispute from a purchase contract for the sale of our goods or from a contract for the provision of our services (hereinafter referred to as a "consumer dispute"). 2. In the event of a consumer dispute relating to the sale of our goods or the provision of our services, the Czech Commercial Inspection - www.coi.cz ("ČOI") is responsible for the out-of-court resolution of the consumer dispute, which you can contact regarding any consumer dispute. From 15 February 2016, you can also use the website https://webgate.ec.europa.eu/odr/main/index to submit a proposal for the initiation of out-of-court dispute resolution and to obtain information on out-of-court resolution of consumer disputes (including cross-border disputes) .cfm?event=main.home.chooseLanguaThree Antees sro. Other so-called authorized persons/entities for the out-of-court settlement of consumer disputes may also be created, in which out-of-court settlement can also be initiated - solved. 3. The procedure for the out-of-court resolution of a consumer dispute is such that it is initiated at the consumer's proposal to the COI (or other authorized person), which must include: 1. identification data of the parties to the dispute (yours and ours), 2. a complete and comprehensible description of the decisive facts (what is in dispute), 3. indication of what the proposer (You) is seeking (e.g. refund of the purchase price, exchange of goods, etc.), 4. the date when the claimant asserted his right, which is the subject of the dispute, with the seller for the first time (e.g. the first complaint), 5. a statement that the court has not decided on the matter, the arbitration award has not been issued and the parties have not concluded an agreement within the framework of the out-of-court settlement of a consumer dispute, nor has a court proceeding, arbitration or out-of-court settlement of a consumer dispute been initiated in accordance with this Act, 6. date and signature of the proposer (Yours). 4. Evidence of the fact that the petitioner failed to resolve the dispute directly (for example, our correspondence, etc.) and other documents substantiating the alleged facts, if available, shall be attached to the proposal. A power of attorney shall be attached to the motion if the petitioner is represented on the basis of a power of attorney. The proposal can be submitted in particular in writing or orally in the protocol or electronically via the online form provided on the ČOI website, signed with a recognized electronic signature or sent via the data box of the person submitting the proposal. 5. The proposer (You) can file a proposal with the ČOI or another authorized entity no later than 1 year from the day on which he exercised his right, which is the subject of the dispute, with the seller for the first time (e.g. withdrawal from the contract/complaint). 6. An out-of-court settlement of a consumer dispute must be completed within 90 days of its initiation. In the case of particularly complex disputes, the specified period can be extended by a maximum of another 90 days. 7. The out-of-court settlement of a consumer dispute ends 1. by concluding an agreement between the parties to the dispute (voluntary), 2. by a unilateral declaration by the consumer on the termination of participation in dispute resolution notified to the ČOI or an authorized entity, 3. by death, declaration of death, declaration of missing or disappearance of one of the parties to the dispute without a legal successor, 4. due to the futile expiration of the deadline for resolving the dispute, 5. by rejecting the proposal (for its defects). 8. Out-of-court settlement of consumer disputes is free of charge. The costs associated with the out-of-court settlement of consumer disputes are borne by the parties themselves. 9. ČOI or an authorized entity establishes rules for out-of-court settlement of consumer disputes, by which they regulate the procedure for out-of-court settlement of consumer disputes in more detail so that they are in accordance with legal rules. 10. In the event that the out-of-court settlement of the consumer dispute does not lead to a resolution of the consumer dispute, you can of course always turn to the court. Of course, you also do not have to use the option of out-of-court settlement of a consumer dispute (however, it can of course always be recommended) and you can directly address the consumer dispute settlement to the relevant court.
14. Damage reporting procedure 1. The Customer is obliged to report all damages in connection with the rented Vehicle or the Vehicle that he intends to rent, in accordance with the Conditions. Notification must be made within 24 hours of the event occurring. 2. Claims can be reported by phone: +420 608 44 99 22, by email to info@antees.cz or via a mobile application. The company recommends reporting through the mobile app as the easiest and fastest. 3. In order to properly analyze the damage report, it needs to contain the following information: 1. name and surname, 2. email address, 3. phone number to expedite contact, 4. place, date and time, 5. a brief description of the event with information on how the damage occurred 6. photos of the resulting / consequential damage, 7. vehicle identification number, i.e. registration number and/or its fleet number 4. If the data or information provided in the notification needs to be supplemented, Three Antees sroctricity or the Partner will ask the person in question to submit a supplementary report within the specified scope. 5. Notification of damage does not exempt the Customer from the obligation to timely pay its obligations to Three Antees sro or the Partner in accordance with the Terms and all concluded Contracts. If the notification is judged in favor of the Customer, the costs incurred in connection with the improperly provided service will be refunded. 6. An opinion on the notification must be adopted within 30 days from the date of its receipt.
15. Withdrawal from the Vehicle Rental Agreement and Subcontract 1. According to the law, the Customer may withdraw from the contract - without giving reasons - within 14 days of its conclusion. This time criterion is considered fulfilled if the customer sends a notice of withdrawal from the Agreement no later than the day the deadline expires. 2. Withdrawal does not apply to already used/provided Services. 3. The customer may withdraw from the Agreement, among other things, as follows: 1. by sending a written notice of withdrawal from the Company Agreement to the following email address: info@antees.cz, 2. by sending a written notice of withdrawal from the Three Antees s.r.o. Contract 3. Before starting the Vehicle (considered as the moment the Service begins), the Customer will be informed via the Application that during the performance of the Service, he/she loses the right to withdraw from the Partial Vehicle rental contract. 4. In case of withdrawal from the Contract or Sub-contract for renting the Vehicle, this is considered not concluded. In the event of withdrawal from the Agreement, each party is obliged to return to the other party everything it received under the Agreement. Returns must be made within 14 days. Refunds are made using the same payment methods used by the Customer for the original transaction, unless the Customer has agreed to a different solution in the notice of withdrawal from the Contract. For the avoidance of doubt, it is provided that withdrawal from the Agreement shall not affect the potential validity of the Vehicle Rental Sub-Agreements executed by the Parties.
16. Termination of the Agreement at the Customer's request 1. The customer has the right to withdraw from the Agreement or Sub-Agreement at any time without giving a reason. The Agreement will be terminated 14 days after sending information about the intention to withdraw from the Agreement to the email address: info@antees.cz 2. If the Customer has unused funds on the prepaid account, they will not be returned and must be used within the Antees service before the Agreement is terminated. 3. Before submitting the notice of withdrawal, the Customer is obliged to add funds to his/her Account to a zero balance. Termination of the Agreement in a situation where there is a negative balance on the Customer's Account will not affect the Company's right to claim an amount corresponding to the amount owed for the Services provided, which the Customer has not paid. 4. Deletion of the account makes it impossible to reopen the account under the same email address, so this email address will be kept in an encrypted form.
17. Rights from defects 1. The seller responds that the Services have no defects. In particular, that: 1. has the characteristics agreed by the parties and, in the absence of an agreement, such characteristics as described by the Company or the manufacturer or expected by the Customer with regard to the nature of the Service and on the basis of the advertising carried out by them, 2. is suitable for the purpose for which the Company states its use or for which a thing of this kind is usually used, 3. meets the requirements of legal regulation. 2. The company will confirm in writing the extent and duration of its obligations in the event of defective performance. In the confirmation, he will also state his name, address and identifying information, as well as other information necessary to establish his identity. 3. If the Service has a defect/s, the Customer may request: 1. Provision of the Service without defects, if this requirement is not unreasonable due to the nature of the defect (in particular, if the defect can be removed without undue delay, unless the parties agree otherwise, or if it is a minor defect), 2. however, if the procedure according to paragraph (i) is disproportionate due to the nature of the defect, the Customer has the right to have the defect removed free of charge, 3. if the above-mentioned procedure according to the previous paragraphs is not possible, the buyer can withdraw from the Contract. 4. In the case of a removable defect, if the buyer cannot properly use the Service due to the repeated occurrence of the defect after repair or due to a larger number of defects, the Customer has the right to supply a new Service. In such a case, the buyer has the right to withdraw from the contract. 5. If the buyer does not withdraw from the Contract or if he does not exercise the right to supply a new Service, he can also demand a reasonable discount. The Customer has the right to a reasonable discount even if the Company cannot provide him with a new Service without defects, as well as in the event that the Company does not remedy the situation in a reasonable time, or if the remedy would cause significant difficulties for the Customer. 6. The right from defective performance does not apply if the Customer knew that the Service had a defect, or if the Customer caused the defect himself. 7. If the Service has a defect for which the Company is liable, and if it is a Service at a lower price, the Customer is entitled to a reasonable discount. 8. Complaints are applied to the Company according to its contact details. If the right from defective performance (complaint) is exercised, the Company will confirm in writing when the right has been exercised. 9. The company will decide on the complaint immediately, in complex cases within three working days. 10. The company will notify the consumer about the handling of the complaint by email or SMS. 11. The Company will issue a written confirmation of when the right from liability for defects was applied, what the content of the claim is and what method of processing the claim is required, as well as the method of processing the claim (including any written justification for rejecting the claim).
18. Information obligation 1. The Company hereby informs and the Customers confirm that they have been and are informed of the following: 1. identity of the Company, which is a company operated in the Czech Republic by Three Antees s.r.o., IČ: 19369158, registered at the Municipal Court in Prague, no. C 385502, registered office: Jateční 1615/45, Holešovice, 170 00 Prague 7 (hereinafter referred to as the "Company")., telephone numbers and address for e-mail delivery and other contact details are given in the link - Contacts, 2. the designation of the Services and the description is given on the pages, 3. the price of the Service, or the method of its calculation, including all taxes and fees, which is always indicated in the price list on the website and is final, 4. the method of payment with the option to choose is listed above, 5. in the method of delivery or performance of the Service is stated above, 6. the costs of delivery of the Service are listed in the price list, 7. the rights arising from defective performance, as well as the rights from the guarantee and other conditions for the exercise of these rights, are stated above, 8. about the fact that the Company stores the content of Subcontracts in a digital and protected form, including shared personal and other data, and uses up-to-date technical measures corresponding to currently used usual technical systems and security for their protection; the buyer is entitled at any time to request information on the currently used technical means, and the Company will communicate these upon request to the extent sufficient for the buyer's information and not endangering trade secrets and other confidentiality of information, 9. about the fact that the digital content of the Partial Agreements and other possible data stored by the Company is compatible (and usable) with commonly currently used (i) hardware, i.e. personal computers on PC - personal computer and Mac - Apple platforms and (ii) software - commonly used office systems, i.e. especially the Microsoft Office office suite - currently used (especially Word, Excel, etc. format), Acrobat reader (especially PDF format), common web/internet formats (html format). In accordance with the relevant legal regulations, the seller communicates the above-mentioned formats and names in an effort to communicate clearly in a commonly used form, 10. costs of means of remote communication, when no other costs, fees, etc. are associated with the use/use of the website, with the exception of the necessary fees for internet connection, which are paid by the Customer depending on the internet connection service used by him, 11. about the possibility of withdrawal, when the Customer has the right to withdraw from the contract even without giving a reason, within 14 days from the date of conclusion of the contract, 12. that the Customer is entitled to send complaints to the Company in any form and on any matter, and the Company will deal with them and do everything to resolve them; The customer can also file a complaint with a supervisory or state supervisory authority, which is (a) Czech Trade Inspection (www.coi.cz) - for consumer protection, (b) trade authorities (www.statnisprava.cz) - compliance supervision obligations in the field of trade and services, (c) Office for the Protection of Personal Data (www.uoou.cz) - protection of personal data; in the event that the parties do not agree on an amicable settlement of their disputes, any of them may apply to the competent court, 13. about the fact that the Partial Agreement will be stored with him and will allow the buyer access to it upon request, 14. about the fact that the Subcontract and other steps leading to the conclusion of the contract and such pages are in the Czech language, 15. that the contract is concluded by filling in the necessary data, i.e. by filling in the necessary data in the registration form and confirming it and the Subcontract by unlocking the Vehicle, 16. in case of detection of errors arising during data entry, it is possible to correct them in the same way as the relevant data was entered, 17. about the fact that the Customer is entitled, in addition to the Agreement and Sub-Agreement, to read the text of these Terms and Conditions from the website. 18. If, for any reason (mistake, etc.), the provisions of these Terms and Conditions deviate from the legal provisions for consumer protection, then they are disregarded. This applies even if the Customer waives a special right granted to him by law.
19. Final Provisions 1. Agreeing to these Terms and renting the Vehicle (conclusion of the Partial Vehicle rental agreement) is equivalent to the Customer's declaration that his/her health condition allows him/her to drive the Vehicle safely, that he/she has the authorization required by law to drive the Vehicle and that he/she has knowledge of traffic regulations. 2. The company reserves the right to terminate the Agreement without giving a reason with a notice period of 30 days. 3. The company is entitled to change or amend these Terms and Conditions, whereby the new/amended Terms and Conditions will be sent 14 days in advance via email or to the email address provided during registration and will be published on the website: www.antees.cz. 4. The personal data protection policy is available on the website www.antees.cz in the Privacy tab.
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